LeatherUp Canada Reviews

Variety of Products: LeatherUp offers a wide selection of men's and women's riding gear, motorcycle parts, and accessories from various brands.

Lowest Prices: They claim to offer the lowest prices with free shipping.

High-Quality Products: LeatherUp.ca uses higher quality leathers, better fits, better liners, and better zippers to ensure superior product quality.

Direct-to-Customer Model: The brand sells directly to customers, bypassing inefficient sales networks, which allows for significant cost savings.

Exclusive Clothing: LeatherUp.ca makes its own exclusive clothing using 25 years of manufacturing experience, offering unique and high-quality products.

Advanced Features: The brand offers advanced features typically found in high-end jackets, enhancing the overall riding experience.

Customer Service: While customer service has received mixed reviews, the brand is committed to providing the best possible products and service.

Return Policy: LeatherUp.ca offers a 30-day hassle-free returns and exchanges policy, ensuring customer satisfaction.

Shipping Policy: The brand provides free standard shipping on orders over $99.99 and uses multiple delivery services like FedEx, UPS, or USPS.

Poor Customer Service: Multiple reviews indicate that customer service is terrible, with long wait times and unresponsive representatives.

Shipping Issues: Orders often take a long time to process and ship, with some customers waiting weeks or even months for their items.

Size Issues: There have been reports of incorrect sizing, with some customers receiving items that are too big or too small.

Return Issues: The return process is complicated, and customers have reported not receiving full refunds, including issues with VAT and HST.

Discontinued Items: Some customers have experienced issues with discontinued items being listed as backordered, leading to further delays.

Unresponsive After Sales: Once the sale is complete, LeatherUp often becomes unresponsive to customer inquiries and issues.